Job prospects Contact Centre Supervisor in the Ottawa Region

Over the past few years (2021-2023), the labour market was balanced for Customer and information services supervisors in the Ottawa Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in the Ottawa region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in the Ottawa region:

• Approximately 360 people worked in this occupation in May 2021.
• Customer and information services supervisors mainly work in the following sectors:
  • Management and Administrative Services (NAICS 55-56): 24%
  • Federal government public administration (NAICS 911): 21%
  • Retail Trade (NAICS 44-45): 14%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
  • Professional, scientific and technical services (NAICS 54): 9%

Source Labour Market Information | Prospects Methodology