Job prospects Contact Centre Agent - Customer Service in Ontario

Explore current and future job prospects for people working as a "contact centre agent - customer service" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in Ontario for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in Ontario:

• Approximately 71,600 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 15%
  • Management and administrative services (NAICS 55, 56): 15%
  • Wholesale trade (NAICS 41): 7%
  • Information and cultural industries (NAICS 51): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 81% compared to 81% for all occupations
  • Part-time workers: 19% compared to 19% for all occupations
• 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 33% compared to 52% for all occupations
  • Women: 67% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 5% compared to 9% for all occupations
  • high school diploma or equivalent: 34% compared to 25% for all occupations
  • apprenticeship or trades certificate or diploma: 6% compared to 8% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 26% compared to 22% for all occupations
  • bachelor's degree: 22% compared to 24% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "contact centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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